Conflict Management

Designed to help employees have a better awareness of what to do to avoid conflict, aggression and violence in the workplace and maintain a safe working environment

  • Developed by Health & Safety Professionals
  • High Quality Training Experience
  • Fully Online Course, Instant Access
  • High Quality Certificate available to print
  • Approx. 30-45 minutes


conflict-management
£ 30.00 each
£ 25.00 per unit for buying at least 5
£ 22.00 per unit for buying at least 10
+
Discounts for multiple purchases

About The Course

Combining theory and practical or scenario based examples this interactive and engaging course will provide an understanding of the origins and triggers of conflict and how behaviour can either calm or escalate a situation.

Aims of the course

This course explains what constitutes workplace conflict and provide learners, through easy to remember strategies, with the tools to both help prevent such incidents, and manage them when they occur.

Who is it for?

Anyone who may deal with difficult conversations and situations in the workplace, and those who come into conflict with third party conflict, violence or harassment.



Course content

1. INTRODUCTION
Why we need to tackle conflict, definition of violence at work, policies and duties.

2. CONFLICT AND AGGRESSION
Recognising aggression and its triggers, preparing to deal with aggression, managing the interaction, anger and rage, peoples response to threats.

3. STRATEGIES TO REDUCE RISK
Self-awareness, de-escalation self-awareness, communication skills, understanding body language and the comfort zone, an emergency plan and personal safety.

4. ASSESSMENT
A short assessment comprising of a series of questions to test your knowledge and understanding of the course.

 

How's it delivered?

Our courses conform to SCORM and AICC E-Learning industry standards which means they can be delivered via most learning management systems. Alternatively, if your organisation is looking for a simple and easy to use management system for administrating, distributing and managing e-learning course online then we can also deliver the course via REALSENSE's own platform, ActiVbase.

Many of our courses are also now deliverable on iPAD, tablet and smartphone as well as deliverable via traditional methods including CD-Rom, and USB memory stick. For information regarding your specific requirements please contact a member of the team.

Tech Spec

Operating System Windows XP(with SP3), Windows Vista, Windows 7, Windows 8, Windows 10, Mac OSX v10.6
Browser Firefox, Chrome, Safari, Internet Explorer 7 or higher
Memory 1 GB minimum for Windows XP/ Windows Vista and 2GB minimum for Windows 7/ Windows 8/ Windows 10/ Mac
Internet Speed 700Kbps
Adobe Flash Player version 9 or higher (required for Fire Safety Course ONLY)
 

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